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Welcome to the Suntech Support Portal! Everything needed to work with your Suntech device is available here. Regardless of the device model the SyncTrack software is required to make changes to a Suntech device.
SCUTI is Suntech's web-based device maintenance server. SCUTI enables users to organize devices, manage Over-The-Air Firmware and Profile updates. SCUTI is offered to Suntech device users free of charge. SyncTrak 5 - Device Configuration Tool SyncTrak v5 is available by request only. Please use the below form to request a download link! Recent files
04 May, 2022
361 kb
23 Aug, 2021
636 kb
23 Aug, 2021
551 kb
23 Aug, 2021
1010 kb
Universal Protocol - Reporting Guide
Universal Reporting Guide_164.pdf
The Reporting Guide covers the format of the Universal Protocol reports
21 Jun, 2021
1.48 mb
Universal Protocol - Commands
Universal Commands_160.pdf
This document covers pre-programmed device commands supported by all UP devices. (e.g. Status Request, Maintenance server check-in, etc.)
01 Jun, 2021
769 kb
Most downloaded
Universal Protocol - Reporting Guide
Universal Reporting Guide_164.pdf
The Reporting Guide covers the format of the Universal Protocol reports
21 Jun, 2021
1.48 mb
SyncTrak User Manual
SyncTrak_v5 User Guide.pdf
User manual for SyncTrak, Suntech's device configuration tool, compatible with all Suntech devices
17 Dec, 2019
879 kb
Universal Protocol - Commands
Universal Commands_160.pdf
This document covers pre-programmed device commands supported by all UP devices. (e.g. Status Request, Maintenance server check-in, etc.)
01 Jun, 2021
769 kb
Universal Protocol - Parameters
Universal Parameters_1.106.pdf
The Parameters document outlines each of the parameter numbers and their format. This document covers SMS/TCP reprogramming parameters using PRG commands and requesting parameter values from the devices (REQ)
01 Jun, 2021
1.89 mb
Universal Protocol - OBDII Reporting Guide
Universal Reporting Guide OBD_110.pdf
The Reporting Guide covers the format of the Universal Protocol reports for OBD2 data
11 Jan, 2021
1.04 mb
ST4310 User Manual
ST4310_Device Manual_100.pdf
Device user manual for the ST4310 LTE-M AVL tracker. The 4310 Series is the next generation of tracking devices. Suntech offers seven uniquely configured options
To meet your specific needs.
05 May, 2020
1.12 mb
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