Suntech USA - Support Portal
Welcome to the Suntech Support Portal!
Everything needed to work with your Suntech device is available here. 
Regardless of the device model the SyncTrack software is required to make changes to a Suntech device.   SCUTI - Maintenance Server 
SCUTI is Suntech's web-based device maintenance server.  SCUTI enables users to organize devices, manage Over-The-Air Firmware and Profile updates.  SCUTI is offered to Suntech device users free of charge.
Recent files
Universal Protocol - ST4500 BLE Parameters Download
Universal Parameters_146_bluetooth.pdf
10 Sep, 2020 1.35 mb
Universal Protocol - Commands Download
Universal Commands_144.pdf
This document covers pre-programmed device commands supported by all UP devices. (e.g. Status Request, Maintenance server check-in, etc.)
21 Jul, 2020 669 kb
Universal Protocol - Parameters Download
Universal Parameters_165.pdf
The Parameters document outlines each of the parameter numbers and their format. This document covers SMS/TCP reprogramming parameters using PRG commands and requesting parameter values from the devices (REQ)
21 Jul, 2020 1.59 mb
Universal Protocol - Reporting Guide Download
Universal Reporting Guide_150.pdf
The Reporting Guide covers the format of the Universal Protocol reports
21 Jul, 2020 1.71 mb
Universal Protocol - ST49XX Parameters Download
Universal Parameters_ST49x0_R13.pdf
Parameters specific to the ST49XX series of asset trackers (e.g. ST4910) - including commands for remote programming and parameter queries (PRG and REQ commands)
21 Jul, 2020 474 kb


Most downloaded
Universal Protocol - Reporting Guide Download
Universal Reporting Guide_150.pdf
The Reporting Guide covers the format of the Universal Protocol reports
21 Jul, 2020 1.71 mb
SyncTrak User Manual Download
SyncTrak_v5 User Guide.pdf
User manual for SyncTrak, Suntech's device configuration tool, compatible with all Suntech devices
17 Dec, 2019 879 kb
Universal Protocol - Parameters Download
Universal Parameters_165.pdf
The Parameters document outlines each of the parameter numbers and their format. This document covers SMS/TCP reprogramming parameters using PRG commands and requesting parameter values from the devices (REQ)
21 Jul, 2020 1.59 mb
ST4940M/S - User Manual and Reporting Guide - v1.07 Download
ST4940M_S_User_Manual_Ver0107.pdf
The user manual for the ST4940 LTE-M Personal Trackers. This device supports the LATAM reporting protocol; which is detailed in this document.
15 Dec, 2019 1.73 mb
Universal Protocol - OBDII Reporting Guide Download
Universal Reporting Guide OBD_105.pdf
The Reporting Guide covers the format of the Universal Protocol reports for OBD2 data
21 Jul, 2020 916 kb