Suntech USA - Support Portal
Welcome to the Suntech Support Portal!
Everything needed to work with your Suntech device is available here. 
Regardless of the device model the SyncTrack software is required to make changes to a Suntech device.   SCUTI - Maintenance Server 
SCUTI is Suntech's web-based device maintenance server.  SCUTI enables users to organize devices, manage Over-The-Air Firmware and Profile updates.  SCUTI is offered to Suntech device users free of charge.

SyncTrak 5 - Device Configuration Tool
SyncTrak v5 is available by request only.  Please use the below form to request a download link! 
Recent files
23 Aug, 2021 636 kb
23 Aug, 2021 551 kb
23 Aug, 2021 1010 kb
Universal Protocol - Reporting Guide Download
Universal Reporting Guide_164.pdf
The Reporting Guide covers the format of the Universal Protocol reports
21 Jun, 2021 1.48 mb
Universal Protocol - Commands Download
Universal Commands_160.pdf
This document covers pre-programmed device commands supported by all UP devices. (e.g. Status Request, Maintenance server check-in, etc.)
01 Jun, 2021 769 kb


Most downloaded
Universal Protocol - Reporting Guide Download
Universal Reporting Guide_164.pdf
The Reporting Guide covers the format of the Universal Protocol reports
21 Jun, 2021 1.48 mb
SyncTrak User Manual Download
SyncTrak_v5 User Guide.pdf
User manual for SyncTrak, Suntech's device configuration tool, compatible with all Suntech devices
17 Dec, 2019 879 kb
Universal Protocol - OBDII Reporting Guide Download
Universal Reporting Guide OBD_110.pdf
The Reporting Guide covers the format of the Universal Protocol reports for OBD2 data
11 Jan, 2021 1.04 mb
Universal Protocol - Parameters Download
Universal Parameters_1.106.pdf
The Parameters document outlines each of the parameter numbers and their format. This document covers SMS/TCP reprogramming parameters using PRG commands and requesting parameter values from the devices (REQ)
01 Jun, 2021 1.89 mb
Universal Protocol - Commands Download
Universal Commands_160.pdf
This document covers pre-programmed device commands supported by all UP devices. (e.g. Status Request, Maintenance server check-in, etc.)
01 Jun, 2021 769 kb